Troubleshooting

When something does not work.

Jewel does not answer a command

• Check that she is online (green dot) and can see and write in that channel
• The same command repeated within a second or two is ignored on purpose
• Some commands are staff only

"I am not allowed to do that"

Jewel's role is missing a permission, or a role she needs to manage sits above hers. Move her role up in your role list and check the permissions in Getting started.

I did not get the login code

• Your DMs must be open to Jewel. If Yapper only allows messages from friends, change it, or send Jewel a friend request
• Codes work once and expire after 5 minutes. Type /login again for a new one
• Wait about 20 seconds between requests

The code works but nothing opens

After the code, Jewel sends a second DM with Accept and Deny. Press Accept in that message. If it never arrives, wait a few seconds and check that Jewel is online.

The dashboard shows no servers

You must be the server owner or hold a staff role, and Jewel must be in the server. The owner picks staff roles in the General tab.

Saving does not work

If the banner says Jewel is offline, wait a minute. If a value is refused, the message says what is wrong, for example a picture link that is not on an allowed site.

A member cannot open a ticket

Check that Jewel has Manage channels and that the member allows DMs from server members. If Yapper refuses, the member sees its message, which says what to change. See Tickets.

Still stuck?

Join the support server and open a ticket. Tell us your server name, what you did, what you expected and what happened. A screenshot helps.